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Shipping Policy


Standard Shipping Policies:

Premium cigars are perishable items, the faster they can be shipped from our climate-controlled humidor to yours, the better. Therefore, we have chosen UPS and DHL as our designated carriers. Delivery schedules are based on business days. In other words, unless special shipping instructions have been arranged, pickups and/or deliveries will not be made on weekends or holidays.

Shipping Information

General

  • Cigar Country does not sell products to anyone under the age of 21.
  • Cigar Country only ships products to the United States of America (USA) and its territories, as well as within the Dominican Republic.
  • Exact shipping charges and estimated delivery dates are shown on your shopping cart before checkout.
  • Orders placed before 11am EST will ship the same day and orders placed after 11am EST will ship the next day. Cigar Country only ships on business days. Shipping delivery times are estimates and are not guaranteed unless otherwise noted. A special-order item will ship the moment it becomes available.
  • Cigar Country does not sell to retailers outside the Caribbean, nor does it otherwise, sell or ship on a wholesale basis. All items sold by cigarcountry.com are intended for personal consumption by its customers.
  • Taxes: Cigar Country is a Duty-Free operator in the Dominican Republic. We invoice tax and duty free. Remittance of any local duties and taxes on orders shipped is the responsibility of the purchaser. Since items sold by cigarcountry.com are intended for personal use by its customers, no duties should apply.
  • Tracking your order: You will receive an email notification when your item has shipped with the date of shipment and a tracking/delivery confirmation number.
  • Weather delays, mechanical delays, fraud verification, and age verification issues are beyond our control and could potentially delay orders.
  • Estimated delivery shipper business days below do not include weekends, or holidays.
  • We do no not ship to P. O. Boxes

Shipping Rates

Shipments within the Dominican Republic will be charged $16.99 for orders less than $150.00. FREE Shipping on orders $150.00 and over!

All orders within the USA and territories will ship via UPS or DHL International Mail. FREE Shipping on orders $150.00 and over!

  • International Priority Mail: $29.99

Order value: $0.00 – $49.99 | Allow 2-3 business days for delivery*

  • International Standard Mail: $19.99

Order value: $50.00 – $99.99 | Allow 3-5 business days for delivery*

  • Economy: $9.99

Order value: $100.00 – $149.99 | Allow 3-5 business days for delivery*

  • Free

Enjoy Free Shipping on orders over $150.00! | Allow 3-5 business days for delivery*

*Weekend delivery is not available in certain remote or rural locations.

*Delivery times are taken from the UPS and DHL websites and our experience. Neither service time is guaranteed.

*Add 1 or 2 business days for Hawaii, Alaska, and remote rural locations.

*Delivery times are taken from the shipper website and our personal experience. Add 1 or 2 business days for Hawaii, Alaska, and remote rural locations. 

**Rates are subject to change without notice. 

DHL or UPS business days do NOT include Saturdays, Sundays, or holidays. 

Ship-To address 

Cigar Country requires a “shipping” address, which is not necessarily the same as the “billing” address. Upon registration, the shipping address is automatically defaulted to the billing address. You may add a separate shipping address thereafter. When a billing address is updated, its corresponding shipping address will be automatically updated as well. All other shipping addresses and preferences will remain unchanged.

IMPORTANT: First-Time Buyers must use the SAME Shipping & Billing Address. To help prevent fraud, new customers must wait a minimum of 14 days to place a second order to a different Shipping Address.

Additional Shipping Information

All shipments Freight on Board (FOB) La Romana, Dominican Republic. Risk of loss is on the Purchaser during transport and shipment. Title to, and ownership of all goods passes from Seller to the Purchaser in La Romana, Dominican Republic, and the Purchaser takes all responsibility for the shipment. By arranging for transportation of the goods, Seller is providing a service to, and acting on behalf of Purchaser. By utilizing this service from Seller, Purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation, and delivery of the goods. The Purchaser represents that he/she is of lawful age and has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of the goods and is legally entitled to take quantities ordered.

After three unsuccessful delivery attempts, UPS will return your package to Cigar Country. All return freight charges will be passed on to the consumer.