Dear [Customer Name],

By placing an order, you agree to pay all customs duties, taxes, and import fees required by your local authorities. You are solely responsible for knowing and complying with your country’s import laws regarding cigars before ordering.


Cigar Country is not responsible for any delays, holds, confiscations, seizures, returns, or destruction by customs. No refunds will be issued for orders affected by unpaid charges or import restrictions.

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Shipping Policy


Standard Shipping Policies:

Premium cigars are perishable items; the faster they can be shipped from our climate-controlled humidor to yours, the better. Therefore, we have chosen UPS and DHL as our designated carriers. Delivery schedules are based on business days. In other words, unless special shipping instructions have been arranged, pickups and/or deliveries will not be made on weekends or holidays.

Important Delivery Notice

Please be aware that if your order is returned to us due to a failed delivery attempt, the following refund policy will apply:

  • A 15% restocking fee will be charged based on the total order amount. Shipping and extra protection fees are non refundable.

We encourage you to ensure your shipping information is accurate and that someone is available to receive your package to avoid these charges.

Please note that Cigar Country requires an adult signature (21+) on any shipment to comply with regulations for the delivery of tobacco products.

Shipping rates for USA:

Shipping methodShipping chargeOrder processing*Estimated delivery**
Free ShippingFree on orders above US$250*Orders placed after noon AST will begin processing the next business day. **7-10 business days after processing.
Standard ShippingUS$17.95*Orders placed after noon AST will begin processing the next business day. **3-5 business days after processing.
Priority ShippingUS$28.95*Orders placed after noon AST will begin processing the next business day.**1-3 business days after processing if placed by noon AST.
*Add 1 or 2 business days for Hawaii, Alaska, and remote rural locations.

Shipping rates for Dominican Republic:

Shipping methodShipping chargeOrder processing*Estimated delivery**
Free ShippingFree on orders above US$250*Orders placed after noon AST will begin processing the next business day. **3-5 business days after processing.
Economy ShippingUS$9.95*Orders placed after noon AST will begin processing the next business day.**2-3 business days after processing.
Standard ShippingUS$17.95*Orders placed after noon AST will begin processing the next business day. **1-2 business days after processing.
*Add 1 or 2 business days for Puerto Plata and Samana.

Shipping rates for the Rest of the World.

Shipping methodShipping chargeOrder processing*Estimated delivery**
International Best WayUS$79.95*Orders placed after noon AST will begin processing the next business day. **10-15 business days after processing.
International Priority US$89.95*Orders placed after noon AST will begin processing the next business day.**7-10 business days after processing if placed by noon AST.
*Remittance of any local duties and taxes on orders shipped is the responsibility of the purchaser. Since items sold by cigarcountry.com are intended for personal use by its customers, no duties should apply.

Post-Shipment Address Changes:
Once an order has been dispatched, address changes are not permitted or supported. Any fees, delays, delivery failures, losses, or other issues arising from a post-shipment address change are the sole responsibility of the client. We assume no liability for outcomes resulting from address modifications requested after shipment.

If a client independently contacts the courier to request an address change after dispatch, they do so entirely at their own risk, and we bear no responsibility for the result.

General

  • Cigar Country does not sell products to anyone under the age of 21.
  • Taxes: Cigar Country is a Duty-Free operator in the Dominican Republic. We invoice tax and duty free.
  • Weather delays, mechanical delays, fraud verification, and age verification issues are beyond our control and could potentially delay orders.
  • Estimated delivery shipper business days below do not include weekends, or holidays.
  • We do no not ship to P. O. Boxes
  • Estimated delivery times above do not include weekends or holidays.
  • Delivery times are taken from the UPS and DHL websites and our experience.
  • Rates are subject to change without notice.