Privacy Policy


Cigar Country’s Privacy Policy

Welcome to Cigar Country! The following Privacy Policy describes how we gather information from our customers and other visitors, the types of information we gather, how we use it, and how we protect it.

This privacy statement applies to the websites and mobile apps of:

Cigar Country

Autopista del Coral – Salida Boca Chavon, La Estancia

La Romana, Dominican Republic

T (809) 550-3000

Cigar Country is committed to the protection and respect of your privacy. Herein, we have taken the time to disclose our policy regarding the collection and use of information obtained from our customers, visitors and guests.  If you have any questions or concerns regarding this policy, or if you would like to unsubscribe from receiving any communications from Cigar Country, you may Contact Us at any time.

Maintaining your privacy is a crucial priority at Cigar Country.  We do not sell, share or rent your information to other parties in any manner other than expressly disclosed in this statement.

Please take the time to review this document for a better understanding of the measures we take to protect you and the information you share with us.  By visiting cigarcountry.com, you consent to the practices described below.

Information Collected

We collect and store the information you enter on our website, as well as any information you provide to us in any other way. You may choose not to provide certain information, but as a result you may not be able to take advantage of key features of our online shopping experience.

Collecting information provides specific benefits to our website visitors; it allows us to mail your order to the address you provide and to customize our website according to your preferences.

Why We Request Your Information

Cigar Country collects information about customers for the purpose of enhancing site navigation, expediting order placement and providing an overall exceptional online shopping experience.  Complete satisfaction and superior customer service from your initial order placement to the product reaching your doorstep are fundamental priorities at Cigar Country. 

We collect information for the following purposes:

  • Completing or supporting an activity related to orders placed by customers. The information you provide is used exclusively for the purposes of order fulfillment.
  • Research and development – analysis and reporting:  Facilitate, manage, personalize, and improve your online experience and service
  • Customizing our website to facilitate navigation for its visitors. By collecting information, we can offer you features (such as login) that save you time during the reorder process.
  • Contacting our visitors by email for promotions via our newsletters. Telephone contact is strictly limited to issues related to your orders and shipments.
  • Company’s and Affiliates’ marketing
  • Tailor our content, advertisements, and offers
  • Determine your location; and
  • Prevent address fraud and breach of policies or terms

How We Request Your Information

We prompt you to supply your contact (email and phone), billing (credit card) and shipping information as you create an account during the order process. This information is required to complete a purchase and is used to contact you regarding your order.

Correct billing, shipping and contact information, such as email and phone number, are necessary for Cigar Country to process your order.  Transfer of this information is secure and cannot be received or accessed by others. Your credit card information is only shared with our bank for authorization.

How We Use Information We Collect

Only we have access to the information we collect.  We do not share, rent, or sell any of the information you provide with any other business or organization for any purpose or reason whatsoever.

Third parties are utilized to perform services in conjunction with Cigar Country operations.  Payment processing and authorization, fraud protection, age verification, order fulfillment and shipping, website evaluation, data analysis, as well as the distribution of marketing materials are all examples of third-party services used by Cigar Country. Personal information provided to third parties by Cigar Country is authorized for use only in connection with the services they perform.

If you believe that our website has collected incorrect information or if you would like to dispute/modify any information, please Contact Us.

Emails

We use your email address to provide you with order confirmation emails and invoices. You may also choose to sign up to our newsletter, with your email address, and receive exclusive weekly email specials from Cigar Country. You will automatically be eligible for all our weekly deals and discounts.  If you prefer to discontinue receipt of these specials, please Contact Us or you can opt out of receiving promotional emails from us by clicking “Unsubscribe” at the bottom of any of our emails.

Modify Your Personal Information

To edit your personal information at any time, Contact Us. Additionally, you have the ability to change or update your online account information by simply logging in to your Cigar Country account. Click here to go to My Account. We do not change your personal information over the phone.

Opt Out

If at any time you no longer wish to receive emails from Cigar Country, you may:

  • Modify your profile in My Account
  • Email us with “Remove” on the subject line. Please write your email address and full name on the body of your message
  • Contact Us directly and we will expedite your request for removal
  • Click “Unsubscribe” at the bottom of any of our emails

Cookies

Cookies store information about a customer and are used to identify how a person arrived at Cigar Country.  A cookie identifies you while you are visiting cigarcountry.com and keeps track of items in your shopping cart between visits. We use this information to view bounce rates, content consumed, time on site, cart/conversion activity and more. Cookies are stored locally on your computer and are only read by cigarcountry.com.  Cookies never contain credit card information. We recommend that you allow cookies on your computer in order to take full advantage of some of our website’s coolest features.

Data Security

The protection of your privacy and personal information is a major priority at Cigar Country. We utilize “best in its class” systems and procedures to safeguard against unauthorized access to information collected online and to ensure that it is used appropriately.

Cigar Country uses Secure Sockets Layer (SSL) software, which encrypts information you provide during transmission.  This industry standard encrypts all your information including credit card numbers, so that it cannot be read during its exchange over the internet.  In addition, we recommend protecting unauthorized access to your password and to your computer.  Sign off and close all browsers whenever using a shared computer.

Age Verification

We do not sell our products to anyone under the age of 21. We use a third-party company, Veratad Technologies, LLC, to verify that you are who you say you are and to confirm that you are 21 or older.

A small percentage of shoppers may not be verifiable due to limited availability of publicly available information in the age verification databases. If this happens, we will attempt to contact you via phone and email to verify your age. We typically require a copy of your driver’s license, passport or some other form of government issued ID that verifies your date of birth.

For more info on how Veratad’s Age Verification works, please visit https://veratad.com/

Contests, Sweepstakes, Promotions & Testimonials

Entrant grants to Cigar Country a non-exclusive, worldwide, royalty-free license to edit, publish, promote, republish at any time in the future and otherwise use Entrant’s submitted photo, along with Entrant’s name, likeness, biographical information, and any other information provided by Entrant, in any and all media for possible editorial, promotional or advertising purposes, without further permission, notice or compensation (except where prohibited by law).

Notification of Changes

We reserve the right to change this Privacy Policy from time to time. If we make material changes to this Policy, we will update this page, the effective date listed below, and you will be notified via email.

© 2020 Cigar Country. All Rights Reserved.

Effective date: May 3, 2020

Ruben Gonzalez

Founder – Cigar Country

cigarcountry.com is owned and operated by Cigar Country. If you have any questions or concerns about this Privacy Policy, please Contact Us.